About the role
Responsible for managing and improving the company’s customer relationship management activities, ensuring effective follow-up with customers and leads throughout the customer journey. The role includes monitoring CRM data, developing customer retention and engagement strategies, analyzing customer feedback and performance reports, and coordinating with Sales and Aftersales teams to improve customer satisfaction and loyalty.
Minimum 3–5 years of experience in CRM, customer relationship management, or a similar role, preferably in the automotive industry. Bachelor’s degree in Business Administration, Marketing, or a related field. Strong analytical and communication skills, with good knowledge of CRM systems and Microsoft Excel. Strong customer-service mindset and ability to manage and analyze customer data.
