About the role
Responsible for ensuring exceptional customer satisfaction by managing CSI (Customer Satisfaction Index) metrics and addressing customer feedback, and supporting the aftersales team to deliver a seamless ownership experience. Reminding customers when it's time for their vehicle's service, such as routine check-ups, oil changes, or maintenance appointments.
- Diploma or Bachelor’s degree in Marketing, Business, Communications, or a related field is preferred.
- Minimum of 1-2 years of experience in a customer service or CRM role is typically preferred.
- Fluency in Kurdish & Arabic
